How do patients rate the hospital overall?

1. Patients who gave a rating of 9 or 10 (high)

West Park Hospital District
68% 
State Average
65% 
National Average
67% 

Completed surveys: 300 or more. Response rate: 33%.

2. Patients who gave a rating of7 or 8 (medium)

West Park Hospital District
23%
State Average
26%
National Average
24%

Completed surveys: 300 or more. Response rate: 33%.

3. Patients who gave a rating of 6 or lower (low)

West Park Hospital District
9%
State Average
9%
National Average
9%

Completed surveys: 300 or more. Response rate: 33%.

How often did doctors communicate well with patients?

1. Doctors always communicated well

West Park Hospital District
83% 
State Average
80% 
National Average
80% 

Completed surveys: 300 or more. Response rate: 33%.

2. Doctors usually communicated well

West Park Hospital District
13%
State Average
16%
National Average
15%

Completed surveys: 300 or more. Response rate: 33%.

3. Doctors sometimes or never communicated well

West Park Hospital District
4%
State Average
4%
National Average
5%

Completed surveys: 300 or more. Response rate: 33%.

How often did nurses communicate well with patients?

1. Nurses always communicated well

West Park Hospital District
78% 
State Average
76% 
National Average
76% 

Completed surveys: 300 or more. Response rate: 33%.

2. Nurses usually communicated well

West Park Hospital District
18%
State Average
20%
National Average
19%

Completed surveys: 300 or more. Response rate: 33%.

3. Nurses sometimes or never communicated well

West Park Hospital District
4%
State Average
4%
National Average
5%

Completed surveys: 300 or more. Response rate: 33%.

How often did patients receive help quickly from hospital staff?

1. Patients always received help as soon as they wanted

West Park Hospital District
69% 
State Average
69% 
National Average
64% 

Completed surveys: 300 or more. Response rate: 33%.

2. Patients usually received help as soon as they wanted

West Park Hospital District
23%
State Average
24%
National Average
25%

Completed surveys: 300 or more. Response rate: 33%.

3. Patients sometimes or never received help as soon as they wanted

West Park Hospital District
8%
State Average
7%
National Average
11%

Completed surveys: 300 or more. Response rate: 33%.

How often did staff explain about medicines before giving them to patients?

1. Staff always explained

West Park Hospital District
64% 
State Average
64% 
National Average
60% 

Completed surveys: 300 or more. Response rate: 33%.

2. Staff usually explained

West Park Hospital District
18%
State Average
18%
National Average
18%

Completed surveys: 300 or more. Response rate: 33%.

3. Staff sometimes or never explained

West Park Hospital District
18%
State Average
18%
National Average
22%

Completed surveys: 300 or more. Response rate: 33%.

How often was patients' pain well controlled?

1. Pain was always well controlled

West Park Hospital District
72% 
State Average
69% 
National Average
69% 

Completed surveys: 300 or more. Response rate: 33%.

2. Pain was usually well controlled

West Park Hospital District
22%
State Average
24%
National Average
24%

Completed surveys: 300 or more. Response rate: 33%.

3. Pain was sometimes or never well controlled

West Park Hospital District
6%
State Average
7%
National Average
7%

Completed surveys: 300 or more. Response rate: 33%.

How often was the area around patients' rooms kept quiet at night?

1. Always quiet at night

West Park Hospital District
64% 
State Average
61% 
National Average
58% 

Completed surveys: 300 or more. Response rate: 33%.

2. Usually quiet at night

West Park Hospital District
29%
State Average
31%
National Average
30%

Completed surveys: 300 or more. Response rate: 33%.

3. Sometimes or never quiet at night

West Park Hospital District
7%
State Average
8%
National Average
12%

Completed surveys: 300 or more. Response rate: 33%.

How often were the patients' rooms and bathrooms kept clean?

1. Room was always clean

West Park Hospital District
68% 
State Average
71% 
National Average
71% 

Completed surveys: 300 or more. Response rate: 33%.

2. Room was usually clean

West Park Hospital District
22%
State Average
20%
National Average
20%

Completed surveys: 300 or more. Response rate: 33%.

3. Room was sometimes or never clean

West Park Hospital District
10%
State Average
9%
National Average
9%

Completed surveys: 300 or more. Response rate: 33%.

Were patients given information about what to do during their recovery at home?

1. Yes, staff did give patients this information

West Park Hospital District
86% 
State Average
83% 
National Average
81% 

Completed surveys: 300 or more. Response rate: 33%.

2. No, staff did not give patients this information

West Park Hospital District
14%
State Average
17%
National Average
19%

Completed surveys: 300 or more. Response rate: 33%.

Would patients recommend the hospital to friends and family?

1. YES, patients would definitely recommend the hospital

West Park Hospital District
72% 
State Average
66% 
National Average
69% 

Completed surveys: 300 or more. Response rate: 33%.

2. YES, patients would probably recommend the hospital

West Park Hospital District
24%
State Average
30%
National Average
26%

Completed surveys: 300 or more. Response rate: 33%.

3. NO, patients would not recommend the hospital (they probably would not or definitely would not recom

West Park Hospital District
4%
State Average
4%
National Average
5%

Completed surveys: 300 or more. Response rate: 33%.