How do patients rate the hospital overall?

1. Patients who gave a rating of 9 or 10 (high)

St Mary Medical Center
66% 
State Average
63% 
National Average
67% 

Completed surveys: 300 or more. Response rate: 21%.

2. Patients who gave a rating of7 or 8 (medium)

St Mary Medical Center
22%
State Average
26%
National Average
24%

Completed surveys: 300 or more. Response rate: 21%.

3. Patients who gave a rating of 6 or lower (low)

St Mary Medical Center
12%
State Average
11%
National Average
9%

Completed surveys: 300 or more. Response rate: 21%.

How often did doctors communicate well with patients?

1. Doctors always communicated well

St Mary Medical Center
74% 
State Average
76% 
National Average
80% 

Completed surveys: 300 or more. Response rate: 21%.

2. Doctors usually communicated well

St Mary Medical Center
19%
State Average
17%
National Average
15%

Completed surveys: 300 or more. Response rate: 21%.

3. Doctors sometimes or never communicated well

St Mary Medical Center
7%
State Average
7%
National Average
5%

Completed surveys: 300 or more. Response rate: 21%.

How often did nurses communicate well with patients?

1. Nurses always communicated well

St Mary Medical Center
71% 
State Average
70% 
National Average
76% 

Completed surveys: 300 or more. Response rate: 21%.

2. Nurses usually communicated well

St Mary Medical Center
21%
State Average
22%
National Average
19%

Completed surveys: 300 or more. Response rate: 21%.

3. Nurses sometimes or never communicated well

St Mary Medical Center
8%
State Average
8%
National Average
5%

Completed surveys: 300 or more. Response rate: 21%.

How often did patients receive help quickly from hospital staff?

1. Patients always received help as soon as they wanted

St Mary Medical Center
52% 
State Average
57% 
National Average
64% 

Completed surveys: 300 or more. Response rate: 21%.

2. Patients usually received help as soon as they wanted

St Mary Medical Center
29%
State Average
28%
National Average
25%

Completed surveys: 300 or more. Response rate: 21%.

3. Patients sometimes or never received help as soon as they wanted

St Mary Medical Center
19%
State Average
15%
National Average
11%

Completed surveys: 300 or more. Response rate: 21%.

How often did staff explain about medicines before giving them to patients?

1. Staff always explained

St Mary Medical Center
55% 
State Average
56% 
National Average
60% 

Completed surveys: 300 or more. Response rate: 21%.

2. Staff usually explained

St Mary Medical Center
18%
State Average
19%
National Average
18%

Completed surveys: 300 or more. Response rate: 21%.

3. Staff sometimes or never explained

St Mary Medical Center
27%
State Average
25%
National Average
22%

Completed surveys: 300 or more. Response rate: 21%.

How often was patients' pain well controlled?

1. Pain was always well controlled

St Mary Medical Center
64% 
State Average
65% 
National Average
69% 

Completed surveys: 300 or more. Response rate: 21%.

2. Pain was usually well controlled

St Mary Medical Center
27%
State Average
26%
National Average
24%

Completed surveys: 300 or more. Response rate: 21%.

3. Pain was sometimes or never well controlled

St Mary Medical Center
9%
State Average
9%
National Average
7%

Completed surveys: 300 or more. Response rate: 21%.

How often was the area around patients' rooms kept quiet at night?

1. Always quiet at night

St Mary Medical Center
52% 
State Average
47%
National Average
58% 

Completed surveys: 300 or more. Response rate: 21%.

2. Usually quiet at night

St Mary Medical Center
32%
State Average
34%
National Average
30%

Completed surveys: 300 or more. Response rate: 21%.

3. Sometimes or never quiet at night

St Mary Medical Center
16%
State Average
19%
National Average
12%

Completed surveys: 300 or more. Response rate: 21%.

How often were the patients' rooms and bathrooms kept clean?

1. Room was always clean

St Mary Medical Center
67% 
State Average
67% 
National Average
71% 

Completed surveys: 300 or more. Response rate: 21%.

2. Room was usually clean

St Mary Medical Center
22%
State Average
22%
National Average
20%

Completed surveys: 300 or more. Response rate: 21%.

3. Room was sometimes or never clean

St Mary Medical Center
11%
State Average
11%
National Average
9%

Completed surveys: 300 or more. Response rate: 21%.

Were patients given information about what to do during their recovery at home?

1. Yes, staff did give patients this information

St Mary Medical Center
78% 
State Average
79% 
National Average
81% 

Completed surveys: 300 or more. Response rate: 21%.

2. No, staff did not give patients this information

St Mary Medical Center
22%
State Average
21%
National Average
19%

Completed surveys: 300 or more. Response rate: 21%.

Would patients recommend the hospital to friends and family?

1. YES, patients would definitely recommend the hospital

St Mary Medical Center
71% 
State Average
67% 
National Average
69% 

Completed surveys: 300 or more. Response rate: 21%.

2. YES, patients would probably recommend the hospital

St Mary Medical Center
22%
State Average
26%
National Average
26%

Completed surveys: 300 or more. Response rate: 21%.

3. NO, patients would not recommend the hospital (they probably would not or definitely would not recom

St Mary Medical Center
7%
State Average
7%
National Average
5%

Completed surveys: 300 or more. Response rate: 21%.