How do patients rate the hospital overall?
1. Patients who gave a rating of 9 or 10 (high)
2. Patients who gave a rating of7 or 8 (medium)
3. Patients who gave a rating of 6 or lower (low)
How often did doctors communicate well with patients?
1. Doctors always communicated well
2. Doctors usually communicated well
3. Doctors sometimes or never communicated well
How often did nurses communicate well with patients?
1. Nurses always communicated well
2. Nurses usually communicated well
3. Nurses sometimes or never communicated well
How often did patients receive help quickly from hospital staff?
1. Patients always received help as soon as they wanted
2. Patients usually received help as soon as they wanted
3. Patients sometimes or never received help as soon as they wanted
How often did staff explain about medicines before giving them to patients?
1. Staff always explained
2. Staff usually explained
3. Staff sometimes or never explained
How often was patients' pain well controlled?
1. Pain was always well controlled
2. Pain was usually well controlled
3. Pain was sometimes or never well controlled
How often was the area around patients' rooms kept quiet at night?
1. Always quiet at night
2. Usually quiet at night
3. Sometimes or never quiet at night
How often were the patients' rooms and bathrooms kept clean?
1. Room was always clean
2. Room was usually clean
3. Room was sometimes or never clean
Were patients given information about what to do during their recovery at home?
1. Yes, staff did give patients this information
2. No, staff did not give patients this information
Would patients recommend the hospital to friends and family?
1. YES, patients would definitely recommend the hospital
2. YES, patients would probably recommend the hospital
3. NO, patients would not recommend the hospital (they probably would not or definitely would not recom
